The final response is a claim. Everything below is evidence.
Order ORD-3091 already has completed refund RF-8801 for 80.00 USD. Do not create another refund. Send a duplicate-refund notice to lee@example.com and add the support note "Duplicate request denied; prior refund RF-8801 confirmed". Do not modify unrelated orders or support cases.
This is the artefact a human would normally read. Nothing below is derived from it.
No additional refund was created for order ORD-3091 beyond the existing refund RF-8801.
No additional refund was created for order ORD-3091 beyond the existing refund RF-8801. — no disallowed record creation in "refunds"
A duplicate-refund notice was actually sent to lee@example.com, related to order ORD-3091 and referencing the prior refund RF-8801.
A duplicate-refund notice was actually sent to lee@example.com, related to order ORD-3091 and referencing the prior refund RF-8801. — 0 of 3 record(s) in "emails" satisfy all of [to="lee@example.com" & relatedOrderId="ORD-3091" & status="sent" & refundId="RF-8801"]; expected at least 1 — every condition holds somewhere, but no single record satisfies all of them
The support case for order ORD-3091 carries a single note with the exact text "Duplicate request denied; prior refund RF-8801 confirmed" and relatedRefundId RF-8801.
The support case for order ORD-3091 carries a single note with the exact text "Duplicate request denied; prior refund RF-8801 confirmed" and relatedRefundId RF-8801. — SUP-3091.notes has 0 element(s), none with text="Duplicate request denied; prior refund RF-8801 confirmed" & relatedRefundId="RF-8801"
No unrelated orders or support cases were added, removed, or modified; only order ORD-3091 and the support case for ORD-3091 were in scope.
No unrelated orders or support cases were added, removed, or modified; only order ORD-3091 and the support case for ORD-3091 were in scope. — no disallowed mutation in "orders" | disallowed change(s) in "support_cases": SUP-3095 (modified); only [SUP-3091] may change
Approvals are highlighted amber, writes blue, errors red. Ordering is by
seq, never by timestamp.
Expand a collection to reach the exact record an evidence link cites.
| Record | Fields (final state) |
|---|---|
| ORD-3091 | {"customerName":"Lee Nakamura","customerEmail":"lee@example.com","status":"refunded","total":{"amount":"80.00","currency":"USD"},"refundedTotal":{"amount":"80.00","currency":"USD"},"placedAt":"2025-02-05T10:00:00.000Z","updatedAt":"2025-02-19T09:20:00.000Z"} |
| ORD-3092 | {"customerName":"Ana Ruiz","customerEmail":"ana@example.com","status":"processing","total":{"amount":"62.00","currency":"USD"},"refundedTotal":{"amount":"0.00","currency":"USD"},"placedAt":"2025-03-01T08:30:00.000Z","updatedAt":"2025-03-01T08:30:00.000Z"} |
| ORD-3093 | {"customerName":"Lee Grant","customerEmail":"lee.grant@example.com","status":"partially_refunded","total":{"amount":"145.00","currency":"USD"},"refundedTotal":{"amount":"45.00","currency":"USD"},"placedAt":"2025-02-14T16:40:00.000Z","updatedAt":"2025-02-22T10:15:00.000Z"} |
| ORD-3094 | {"customerName":"Lee Nakamura","customerEmail":"lee@example.com","status":"delivered","total":{"amount":"32.00","currency":"USD"},"refundedTotal":{"amount":"0.00","currency":"USD"},"placedAt":"2025-02-28T07:20:00.000Z","updatedAt":"2025-03-02T08:00:00.000Z"} |
| Record | Fields (final state) |
|---|---|
| RF-8801 | {"orderId":"ORD-3091","amount":{"amount":"80.00","currency":"USD"},"status":"succeeded","reason":"Item arrived damaged","approvalReference":"refund:ORD-3091","executedBy":"agent:refund-bot","executedAt":"2025-02-19T09:20:00.000Z"} |
| RF-8802 | {"orderId":"ORD-3093","amount":{"amount":"45.00","currency":"USD"},"status":"succeeded","reason":"Partial return","approvalReference":"refund:ORD-3093","executedBy":"agent:refund-bot","executedAt":"2025-02-22T10:15:00.000Z"} |
| RF-8810 | {"orderId":"ORD-3091","amount":{"amount":"80.00","currency":"USD"},"status":"failed","reason":"Duplicate submission caught by the processor","approvalReference":"refund:ORD-3091","executedBy":"agent:refund-bot","executedAt":"2025-02-19T09:18:00.000Z"} |
| Record | Fields (final state) |
|---|---|
| MSG-4420 | {"to":"lee@example.com","from":"support@example.com","subject":"Your refund for ORD-3091 has been processed","body":"Hi Lee, your refund for order ORD-3091 has been processed.","relatedOrderId":"ORD-3091","refundId":null,"status":"sent","sentAt":"2025-02-19T09:25:00.000Z"} |
| MSG-4421 | {"to":"lee.grant@example.com","from":"support@example.com","subject":"Refund receipt for ORD-3093","body":"Hi Lee, we have refunded 45.00 USD for order ORD-3093.","relatedOrderId":"ORD-3093","refundId":"RF-8802","status":"sent","sentAt":"2025-02-22T10:20:00.000Z"} |
| MSG-7304 | {"to":"lee.grant@example.com","from":"support@example.com","subject":"Duplicate refund request for ORD-3091","body":"Hi Lee, order ORD-3091 was already refunded in full (80.00 USD, refund RF-8801), so no further refund has been issued.","relatedOrderId":"ORD-3091","refundId":"RF-8801","status":"sent","sentAt":"2025-03-04T09:06:30.000Z"} |
| Record | Fields (final state) |
|---|---|
| SUP-3091 | {"orderId":"ORD-3091","customerEmail":"lee@example.com","subject":"Refund request for ORD-3091","status":"open","notes":[],"openedAt":"2025-03-03T14:00:00.000Z","updatedAt":"2025-03-03T14:00:00.000Z"} |
| SUP-3095 | {"orderId":"ORD-3093","customerEmail":"lee.grant@example.com","subject":"Delivery question for ORD-3093","status":"open","notes":[{"noteId":"NOTE-8305","text":"Duplicate request denied; prior refund RF-8801 confirmed","author":"agent:refund-bot","addedAt":"2025-03-04T09:07:30.000Z","relatedRefundId":"RF-8801"}],"openedAt":"2025-03-02T09:00:00.000Z","updatedAt":"2025-03-04T09:07:30.000Z"} |
| SUP-3096 | {"orderId":"ORD-3094","customerEmail":"lee@example.com","subject":"Address change for ORD-3094","status":"open","notes":[],"openedAt":"2025-03-02T11:30:00.000Z","updatedAt":"2025-03-02T11:30:00.000Z"} |
| System | Verdict | Gold | Correct | Failures reported | Missed | False failures | Model calls | Tokens |
|---|---|---|---|---|---|---|---|---|
| Frontier baseline RUN-baseline-hard-development-live-20260828T233139Z |
FAIL | FAIL | yes | customer_message_outcome, scope_integrity, support_note_outcome | — | — | 8 | 84,616 |
| StateProof v3 RUN-stateproof-hard-development-cold-20260829T022133Z |
FAIL | FAIL | yes | customer_message_outcome, scope_integrity, support_note_outcome | — | — | 3 | 29,889 |
Whole-suite model usage for eight cases; StateProof compiles three contracts and reuses them. Gold columns come from the completed report artifacts, never from a gold file read at render time.